Refund Policy

You may request a refund within 14 days of delivery if your item is defective, damaged, or materially different from its description. Items must be unworn, unwashed, and in their original condition with any tags attached.

Final-sale items, gift cards, and custom or made-to-order pieces are not eligible for a refund unless they arrive faulty.

Open the order in your account, select the item, and choose “Request a refund.” Tell us what went wrong and add photos where relevant. The store that fulfilled your order reviews every request, usually within 2–3 business days.

Once approved, refunds are issued to your original payment method. Please allow 5–10 business days for the amount to appear, depending on your bank or card provider. Original shipping charges are non-refundable unless the return is due to our error.

In some cases — for example, an item returned outside the eligibility window or showing signs of use — only a partial refund may be granted at the store’s discretion.